REFUND POLICY

Thank you for choosing Newage Solutions, as your preferred option for digital solutions. We greatly appreciate your business and strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not satisfied with your purchase, we are here to assist you.

At Newage Solutions, we are committed to providing high-quality products that meet our customers' needs. We take pride in our products and stand behind their quality. However, in the unlikely event that you encounter any issues with our product that prevent it from functioning as intended and described, we offer a comprehensive reimbursement guarantee. Your satisfaction is our top priority, and we want you to be confident when using our product.

Requesting a Refund

Our refund policy allows for refunds on digital products within 7 days from the original date of purchase. Refunds will be processed directly to the original payment method used for the purchase at our discretion.

To request a refund, simply email us at customerservice@newagesolutions.africa with the subject line "Refund Request & Name of The Product". Please include your order number and provide a brief description of the issue you are facing with the product. Your feedback will help us improve our products and enhance your experience.

Eligibility for Refund

It is important to understand that there are certain exclusions to our refund policy.

1. We have the right to refuse a refund if we determine, at our sole discretion, that the product has been used, or if the refund request is made after the 7-day refund window.
2. We do not offer refunds for customized or personalized products. Once a product has been customized the billing is based on the hours worked thus cannot be refunded. Please ensure you provide accurate specification for your customization. A pre-consultation may help improve the results.
3. Refunds are not available for products that are functioning as described. Please ensure that the product functionality meets your requirements. You may request a product demo to determine this.

Contacting us

If you have any further questions or inquiries regarding our refund policy, please don't hesitate to reach out to us at customerservice@newagesolutions.africa. Our support team is here to assist you and ensure your satisfaction.

Once again, thank you for choosing Newage Solutions. We are committed to providing you with top-quality products and excellent customer service.